Прегледај по Аутор "Koprivica, Aleksandra"

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    APPLICATION VALIDITY OF THE TECHNOLOGICAL PROCEDURE FOR MAKING SPIRAL DRILL-BIT GROOVES
    (Institute for metallic materials and technology, 2021) Spaić, Obrad; Vukčević, Milan; Marinović, Budimirka; Koprivica, Aleksandra; Jovanović, Janko
    The current world trends and the global market require production organizations to increase the quality while reducing the costs of their products. In most cases, traditional production technologies of spiral drill bits (SD) cannot meet these expectations, as they most often fulfil only one of the set requirements. Thus, the cost of a SD produced with the rolling technology is low, but its quality is also much lower than that of the drills produced with the grinding technology whose cost is also much higher. The grooves of the SDs produced with our new technological method have advantages over the grooves produced with the rolling technology or grinding technology, and the savings in the material and grinding wheel are higher compared to the SDs produced with the grinding technology. This paper presents an analysis of the application of this new technological process for producing SD grooves
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    THE IMPACT OF THE SERVICE PROVIDER AND ТHE SERVICE RECIPIENT ON THE QUALITY OF THE SERVICE IN DIFFERENT SERVICE SYSTEMS
    (Faculty of Engineering Sciences, Kragujevac, 2019) Jokanović, Mirjana; Koprivica, Aleksandra
    The goal of each service process should be an excellent service that satisfies the user and meets the strategic goals of the company. It is usually the result of careful design and delivery of a whole set of interconnected processes, subprocesses, operations, or activities. When it comes to processes, it's not just about the part where the user receives the service. Service providers consistently meet customer expectations, manage the chain of processes from the beginning to the end, whose last link is providing service to the user. In this paper, a systematic overview of literature was given, where, as the criteria, when selecting papers from the field that was the subject of research, were: time distance, i.e. the papers in the past five years have been analyzed, as well as the main actors in the service process and their impact on the level of quality of the service provided - the provider and the recipient of the service.