A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Једноставна страница ставке
dc.citation.spage992
dc.citation.volume11
dc.contributor.authorĐorđević, Dragan
dc.contributor.authorStojić, Gordan
dc.contributor.authorStević, Željko
dc.contributor.authorPamučar, Dragan
dc.contributor.authorVulević, Ana
dc.contributor.authorMišić, Vesna
dc.date.accessioned2023-07-17T06:55:19Z
dc.date.available2023-07-17T06:55:19Z
dc.date.issued2019
dc.description.abstractThe European standard on transport logistics and services in public passenger transport EN 13816 is based on a relationship between the perception of users and transport carriers throughout the groups of criteria taken as a basis for observation in this paper. The constant development and improvement of services in order to achieve sustainability of passenger transport is an imperative on the one hand and a challenge on the other. This is highly evident in persons with disabilities who are faced with many physical and social barriers related to access to rail transport. In this paper, a new model for the selection of criteria for the quality of passenger service in rail transport, from the perspective of persons with disabilities as the main category of passengers, has been created. The survey has covered 168 criteria classified in several groups and the entire territory of Serbia. In order to select the most important criteria, a new model that implies the integration of Full Consistency Method and a Rough Power Heronian aggregator has been developed. The development of a new aggregator enables more accurate decision-making in the process of group decision-making. The results obtained in this paper show that the most important criteria according to importance are Accessibility, Availability, Security, Time, Customer care, Information, Comfort, Environmental impact. Based on the criteria obtained for the service quality of rail transport for persons with disabilities, railway carriers will be able to change and improve the existing services, content, characteristics, equipment of railway stations and vehicles.
dc.identifier.doi10.3390/sym11080992
dc.identifier.urihttps://vaseljena.ues.rs.ba/handle/123456789/464
dc.language.isoen
dc.publisherMDPI
dc.sourceSymmetry
dc.subjectpersons with disabilities; passenger service; rough power heronian aggregator
dc.titleA New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator
dc.typeArticle
Датотеке
Оригинални завежљај
Сада се приказује 1 - 1 од 1
Сличица
Име:
A New Model for Defining the Criteria of Service Quality in Rail Transport The Full Consistency Method Based on a Rough Power Heronian Aggregator.pdf
Величина:
5.69 MB
Формат:
Adobe Portable Document Format
Опис:
Преузимање
Свежањ лиценце
Сада се приказује 1 - 1 од 1
Сличица
Име:
license.txt
Величина:
1.71 KB
Формат:
Item-specific license agreed to upon submission
Опис:
Преузимање
Колекције
Саобраћајни факултет [Научни радови] / Faculty of Transport and Traffic Engineering [Scientific papers]